MacAD.UK 2023 Speakers
Allan Hancock of Watchman Monitoring has referred to Alex Narvey as “the original Mac MSP”.
Alex started Precursor Systems in 1994 to provide Annual Support Plans for businesses focused on Apple technology and now works with over 30 clients across six Canadian Provinces. Alex has previously presented at ACES, MacTech Conference L.A., and MacDevOps YVR.
I n these days of mobile device management, remote support, and Work From Home, the human contact of actually meeting with your clients is gone. But we don’t want to be “out if sight; out of mind”.
As service providers we need to keep our clientele reminded of what we are doing for them and what value our service brings them.
Wouldn’t it be nice if we could cherry pick information from the various tools we use to give our clients a simple one page graphically rich summary? With REST APIs we can. This presentation will show how we use scripts and REST APIs to automate the presentation of information gleaned from DNSFilter, Hudu, Mosyle, munkireport, Watchman Monitoring, Zendesk and other services in an graphically rich, easy-on-the-eye format.
Joel was a speaker on the MacAD.UK 2022 panel, he is the Head of Device Identity at JumpCloud residing in the greater Minneapolis, MN area. He focuses primarily on the intersection of identity, users and the devices that they use. While Joel has spent most of his professional career focused on Apple products, at JumpCloud he leads a team focused on device identity across all vendors.Prior to JumpCloud Joel was a director at Jamf helping to make Jamf Connect and other authentication products.
In 2018 Jamf acquired Joel’s startup, Orchard & Grove, which is where Joel developed the widely-used open source software NoMAD. Installed on over one million Macs across the globe, NoMAD allows macOS users to get all the benefits of Active Directory without having to be bound to them. Joel also developed other open source software at Orchard & Grove such as DEPNotify and NoMAD Login.
Over the years Joel has been a frequent speaker at a number of conferences including WWDC, MacSysAdmin, MacADUK, Penn State MacAdmins Conference, Objective by the Sea, FIDO Authenticate and others in addition to user groups everywhere.
Joel spent over a decade working at Apple in Enterprise Sales and started the website afp548.com which was the mainstay of Apple system administrator education during the early years of macOS X.
Joel is a classically trained journalist and plied his trade as a paparazzi chasing Monica Lewinsky before rising to become the Director of Photography for United Press International in Washington DC. If you’re lucky he’ll even tell you some of his Monica stories, as the stories are better than the photos…
A serial releaser of open source macOS administration tools, Graham is the author of Sal, a modular reporting tool for endpoints, Crypt, a FileVault 2 key escrow solution and MDMDirector, an opinionated MDM orchestration tool.
Graham writes at grahamgilbert.com on the subjects of macOS in the enterprise, devops, automation and the intersection of the three. He is currently focused on building out the Mac Admins Foundation mentorship program and establishing the Mac Admins Open Source non-profit.
In his day job, Graham leads the Client Engineering team at Airbnb. He has a slight obsession with automating all of the things.
Graham has worked as a Senior Apple Client Engineer at ETH Zürich, Switzerland for 6 years, with another 6 years before that spent supporting Macs at the University of Bristol in the UK.
He has become a specialist of all things Jamf, particularly the Jamf Pro APIs. He maintained the AutoPkg processor JSSImporter, and has developed a successful replacement project, JamfUploader.
He also maintains an active blog about Mac management. Away from the keyboard, Graham is a keen runner, hiker and Eurovision nerd.
Darren Wallace (aka Daz) will speak at MacAD.UK in ’23 for the second time. Starting as a hardware tech on iBook G3s, Daz joined an MSP team and became a highly valued Technical Consultant. Following over 12 years as a Lead Consultant and Lead Systems Engineer for various MSPs, designing complex customer technical solutions, he’s now turned his hand to an in-house IT role, working as a Senior IT Systems Engineer in the Fintech sector.
Daz is also one of the London Apple Admin organisers, helping to run meet-ups through the year for Apple Administrators in and around London.
Patching & Deployment with JumpCloud
Remote work is here to stay! Admins should expect to send new devices directly to end users and configure them in the field without ever laying hands on them. Keeping these devices up to date is challenging but necessary work.
At JumpCloud, our patch management solution is meant for exactly this kind of solution. JumpCloud can help reduce the industry-average 43-day patching windows, report out who needs updates for encouragement, and do it all without losing any work.
Zero-Touch deployment is all about reliable experiences that are pleasant for the end user. Remote onboarding can be challenging for any organization, but JumpCloud is here to help make this a positive experience for end users and admins alike. Automating the tasks performed by admins is a critical path to Zero-Touch success.